Please click here for more information on our return policy.

Andrea Communications products are warranted to be free from defects in materials and workmanship, under normal use and conditions, for a period of one (1) year. You will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions for returning the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method, such as US Postal Service, UPS or FedEx Ground, is recommended. If the device is found to be defective after evaluation at our facility, a new device will be shipped to you free of charge.

To request an RMA for a warranty replacement, please call support at
800.442.7787 or email support@andreacommunications.com

We accept Visa, MasterCard, Discover, American Express, and PayPal.

If you pay with PayPal, the payment is deducted when you place the order. If you pay with a credit card, the card is authorized when the order is placed and the amount is deducted upon order shipment.

Although signing up for an account is not required it is helpful. Creating an account allows you to view your order history, tracking information, and to save your billing and shipping details.

We are happy to accept purchase orders from schools, government agencies, and businesses.

For more information, please call sales at
800.442.7787 or email sales@andreacommunications.com

Orders for UPS shipment placed by 2PM EST (Mon – Fri) typically ship out same day. Orders for USPS shipment placed by 11 AM EST (Mon – Fri) typically ship out same day. Orders placed after those times will most likely not be processed until the next business day. Orders placed after those times on Friday will most likely not be processed until Monday or the next business day. Orders are shipped from Farmingdale, NY Monday – Friday (excluding holidays).

We’ve created a handy infographic to help you determine which connector to choose; simply click here to view. Still unsure? Send an email to sales@andreacommunications.com or give us a call at 800.442.7787 – we’re happy to help!

Andrea Communications headsets do not require any drivers or software, other than the default device drivers built into your operating system. To update the Windows drivers on your PC:

• Find the Device Manager on your computer (use the search bar if you don’t know where it is located)
• Double-click Sound, video and game controllers
• Right-click the name of the sound hardware and select Update Driver Software
• Click Search automatically for updated driver software and wait for Windows to update the driver software
• If an update is available, allow Windows to install the update
• When the update is installed successfully, close the Updater and test the device

First, check all of your connections – make sure the headset is plugged in all the way. If that doesn’t fix the problem, consult “Online Help,” listed under the “Support” tab. Simply click on the product category you need and find your model.

First, check all of your connections – make sure the headset is plugged in all the way. If that doesn’t fix the problem, consult “Online Help,” listed under the “Support” tab. Simply click on the product category you need and find your model.

You do not need to purchase a second Andrea Communications headset to use with your laptop. If your laptop has a single port (it may have a headset icon next to it), you can purchase our C-100 Mobile Adapter Cable (in the “Accessories” section of our website, under PRODUCTS & SOLUTIONS). All you do is plug the dual plugs from your headset into the corresponding jacks on the cable, and plug the single plug on the other end into your computer.

If you would prefer to use a USB connection, then a USB Adapter (either the EDU-USB or the USB-SA) is the solution. These adapters include an external USB sound card so, not only will they convert your PC headset to USB, they will also improve the sound quality of the headset microphone and speakers. Andrea Communications USB Adapters can be found in the “USB” section of our website under PRODUCTS & SOLUTIONS.

Yes, we do. Replacement ear cushions (and windsocks) are available in the “Accessories” section of our website under PRODUCTS & SOLUTIONS. Please check the model number of your headset/headphones before placing your order to ensure you have selected the cushions that fit your product.