Return Policy

We stand behind everything we sell. Should any item not fully meet your expectations in every way, you may return it within 30 days of purchase for a prompt and courteous refund*. We can only accept returns if the item was purchased from Andrea Communications. A refund will be issued in the same form as the original purchase (minus the shipping cost).

ALL RETURNS MUST HAVE PRIOR AUTHORIZATION FROM ANDREA COMMUNICATIONS. To request a return material authorization (RMA) number, simply call our Support Department at 800.442.7787 or contact them via email at [email protected]. Any returns received without an RMA number may be refused.

Andrea Communications will only accept merchandise for return if it meets the following criteria:

  • The return request was made within 30 days of purchase.
  • The RMA number is clearly marked on the outside of the shipping box.
  • The item being returned is unused and in resalable condition with its original packaging intact, including all documentation, manuals, parts, and accessories.

*PLEASE NOTE:

  • Units returned for credit are subject to a 15% restocking fee. If the item does not include all of its parts, packaging, and publications, the restocking fee can be increased at the discretion of Andrea Communications.
  • ALL shipments must be prepaid by the customer. We recommend using a traceable shipping method such as UPS, FedEx, or certified mail.
  • The RMA number is valid for 30 days.