Frequently Asked Questions
- The headset doesn’t work on my Windows XP earphone outlet.
Be sure you are plugging the headset’s green plug into the correct port on your PC. This is the same port where you would connect your external PC desktop speakers, or headphones. Try the headset on a different computer or other audio device. The headset will play back audio from any device with a 3.5mm speaker port. If the problem persists and you are within the 1 year warranty period, contact the Andrea support team. Please have your proof of purchase handy.
- My new laptop/tablet/computer has only one audio port. Will my device still work?
- I have a large head and what I need to know before I place the order is what length is the headband when it is fully extended?
With the headband fully extended (from the center of the headset speaker to the bottom of the pad that rests on the opposite side of the head), the length is approximately 17″.