The warranties provided by Andrea Communications in this statement of Limited Warranty apply only to products purchased by consumers directly from Andrea Communications or an authorized reseller. If you have any questions, please contact Andrea Communications or your reseller.
Who is covered:
This limited warranty extends only to the original end-use purchaser or the person who received the product as a gift. This limited warranty shall not be extended to any other person or transferee.
What is covered/How long is it covered:
Andrea Communications warrants that this product, when delivered to you in new condition, in original packaging, from Andrea Communications or an authorized reseller, and used under normal conditions, is free from any defects in manufacturing, materials, and/or workmanship for a period of one (1) year from the original purchase date.
What is not covered:
This warranty DOES NOT cover defects resulting from: abuse and misuse, including, without limitation, (a) the failure to use this product for its normal purposes or in accordance with Andrea Communications instructions on the proper use and maintenance of this product and (b) If this product is modified or adapted to enable its operation in any country other than the country for which it was designed, manufactured, approved, and/or authorized. In addition, the warranty DOES NOT cover defects resulting from accidents, acts of nature, or any cause beyond the control of Andrea Communications, including, without limitation, electrical storms, water, fire, public disturbances, and improper ventilation; excess moisture; insects; lightning; power surges; connections to improper voltage supply; loss of, damage to, or corruption of stored data; damages caused by use with other products, and products purchased from unauthorized dealers.
What we will do:
During the one (1) year warranty period, if this product is found to be defective under normal use and service, Andrea Communications retains the option to either repair or replace it with a new or reconditioned product, and reserves the right to replace any discontinued product with one of equal value.
What we will not do:
Andrea Communications will not pay for shipping, insurance, and transportation costs from you to us, or for any import fees, duties, and taxes.
What you must do to obtain Limited Warranty Service:
For warranty assistance, please contact us via email at [email protected], or call 800.442.7787,
Monday thru Friday from 8:30 am until 4:30 pm EST.
PROOF OF PURCHASE REQUIRED. ALL RETURNS MUST HAVE PRIOR AUTHORIZATION FROM ANDREA COMMUNICATIONS. The RMA number must be clearly marked on the outside of the shipping box. Any packages received without an RMA number may be refused. Product that has been damaged as a result of inadequate packing or shipping procedures by the consumer will not be covered under the warranty.
Consumers must retain a copy of the purchase receipt/invoice. The following information must appear on the proof of purchase supplied: a) date of purchase, b) purchaser’s name, c) retailer’s name and address, and d) model name and product number. Andrea Communications reserves the right to deny warranty service if this information has been doctored in any way after the original purchase.
THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OR MERCHANTABILITY OR FITNESS OR A PARTICULAR PURPOSE. ANDREA COMMUNICATIONS MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL ANDREA COMMUNICATIONS BE LIABLE FOR USES OF, DAMAGE TO, OR CORRUPTION OF STORED DATA, OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INCORRECT DAMAGES HOWSOEVER CAUSED INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH YOUR ANDREA COMMUNICATIONS PRODUCT.
Other legal rights:
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some places do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions many not apply to you.