If your device is still not functioning after contacting the Andrea Support Team, you will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions to return the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method such as UPS or Fed-X ground is recommended. If the device is found to be defective after evaluation at our facility, a new device will be shipped to you free of charge. First, confirm that the microphone is not muted in the “Sound” settings located in your computer’s control panel. If not, reconnect the mic. Your computer should ask if the device you just plugged in is a line level or microphone level device. Choose MICROPHONE level. Next, open Sound Recorder and try to make a test recording: Start button -> All Programs -> Accessories -> Entertainment -> Sound Recorder. Click the red record button, and speak into the mic. The green line should start to move as you speak. If not, connect your mic to a different port on your PC and try to make a recording again. Repeat these steps until the green line moves when you make a recording. Yes. Yes. The NC-125VM simply plugs into your computer’s sound card. VM stands for Volume/Mute, as the headset has an in-line volume control for the headset speakers, and a mute switch for the microphone. VM USB indicates that the Andrea USB-SA External Digital Sound Card is in-line, or built into the cable, as well as a digital in-line Volume/Mute control. Most voice recognition programs recommend using a USB sound card for increased performance. No software is required. Simply plug the headset into your PC microphone and headphone ports. The microphone ground and the speaker are independent. They are not linked. Yes. The part number is C1-1007200-4 With the headband fully extended (from the center of the headset speaker to the bottom of the pad that rests on the opposite side of the head), the length is approximately 17″. Yes. Our NC-181VM USB, NC-185VM USB, EDU-455 USB and EDU-255 USB are compatible with most dictate programs for the Mac. Unfortunately, there is no way to disable the mute button. The headset needs only to be calibrated within Dragon. Simply run the volume calibration and accuracy check after adding the device to your user profile. It would be best to contact Nuance for support with their software regarding the location of these features.FAQ
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Frequently Asked Questions
NOTE: If you recently upgraded your operating system, you may need to update your sound card drivers by visiting the manufacturer’s web site.
In your “Sound” settings in the “Playback” tab, you will see a list of available devices. Right click the speakers you wish to use with Skype, and select “Set as Default Communication Device”. You should now see a green telephone icon next to the chosen device. Next, open Skype > Call > Audio Settings. In the “Speaker” settings select the speakers you wish to use while in Skype. Then “Save” and exit.
Open “Sounds and Audio Device Properties” located in the control panel. In the “Audio” tab ensure that “Use only default devices” is NOT checked. Next, open Skype > Call > Audio Settings. In the “Speaker” settings, select the speakers you wish to use while in Skype. Then “Save” and exit.
