If your device is still not functioning after contacting the Andrea Support Team, you will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions to return the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method such as UPS or Fed-X ground is recommended. If the device is found to be defective after evaluation at our facility, a new device will be shipped to you free of charge. To add the WNC-1500 as an additional dictation source: It is important that when prompted you select “Mic-In jack (most common)” when choosing your input device. Here are some guidelines: Note: Additional sources are only available in Dragon Naturally Speaking Premium/Preferred or higher. NO! In fact it is important that you do not turn on any additional microphone filters within AudioCommander if you are using Dragon. The additional filters will hamper Dragons ability to properly set the microphones audio levels and hinder your voice recognition score within Dragon. The AudioCommander filters are intended for VoIP, long distance learning and on line gaming where background noise can affect how you are being heard. In order to prolong battery life the WNC-1500 was designed to go into sleep mode after ten minutes of non use. To wake the device press the power button on the headset once. Note: This feature was removed in later models. No. The WNC-1500 is wireless RF device and is paired to the supplied Wireless USB Transmitter. RF offers greater bandwidth and allows for superior media streaming. No software is required. Simply plug in the supplied RF Receiver Dongle into an available USB port on your desktop computer, laptop or tablet and follow the paring instructions. No. While the WNC-1500 will work brilliantly for on-line gaming it will not work with proprietary game systems such as X-Box, Wi, or PlayStation. The WNC-1500 is compatible with Windows Vista, 7, 8 and 10 as well as most Mac operating systems 10.5.8 and higher. The unit is not compatible with Mac El Capitan. The WNC-1500 requires an available USB port in order to operate, so in this case the WNC-1500 will not work. The WNC-1500 has a range of up to 30 feet. Keep in mind that other factors may reduce this distance, such as electronic noise from other equipment and certain types of steel building construction etc… Yes. Since USB headsets are not memory devices it is not necessary to perform the safe eject procedure. No, the Lithium-Ion battery is a non serviceable part.FAQ
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Frequently Asked Questions
•”Profile > Add dictation source to current User Profile” menu (in version 11 and 12).
•”Naturally Speaking >Open User > Source” menu (in version 10).
Notes:
Depending on the source being added, additional training may be necessary to ensure accurate voice recognition.
If the additional source is not available for a device of the same connection type (i.e. original source is a “Mic-In jack (most common)” microphone and the additional source requested is also a “Mic-In jack (most common)” microphone). In this case, it is better to create a new user profile (for the separate Mic-In jack (most common) microphone) OR to run the Audio Setup Wizard and switch the original source to the Andrea Wireless Headset microphone.
In Dragon Naturally Speaking 12 Home edition, the initial version of the Help Guide incorrectly stated that an additional source can be added. This feature is only available in Premium edition and higher. To use a different source, Nuance recommends creating a separate Dragon user profile for each source.
Note:
General Training can be completed at this time, which may improve the User Profile’s recognition accuracy, but it is not a requirement.
User Profile:
WNC-1500
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