NC-125VM USB

If your device is still not functioning after contacting the Andrea Support Team, you will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions to return the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method such as UPS or Fed-X ground is recommended. If the device is found to be defective after evaluation at our facility, a new device will be shipped to you free of charge.

No software is required. Simply plug in the headset, and set it as the default audio device on your Mac or PC.

NO! In fact it is important that you do not turn on any additional microphone filters within AudioCommander if you are using Dragon. The additional filters will hamper Dragons ability to properly set the microphones audio levels and hinder your voice recognition score within Dragon. The AudioCommander filters are intended for VoIP, long distance learning and on line gaming where background noise can affect how you are being heard.

Yes, the NC-125VM USB headset will work on Linux.

If you are using the NC-125VM USB with our partner Andrea Electronics AudioCommander software, it is not necessary to run the filters with speech recognition software such as Dragon. Since the NC-125VM USB microphone has built-in noise cancellation, additional filters are not necessary. The filters are better suited for use with applications such as Skype or Pal-Talk.

Yes.

You must select the Andrea USB option in the “Preference” settings of SoftPhone. Additionally, you should select “Default Audio” which will enable SoftPhone to use your Windows default Audio and Recording device. Refer to your Cisco SoftPhone manual for further details.

First, ensure that the Andrea USB headset is set as your default “Playback” device in Windows Sound settings. If the NC-185VM USB is the default device, try playing any audio file. If you can hear through the headset, you may need to change your Google Talk settings.
This can be done by performing the following steps:

1. Log into your Gmail account.
2. In the left hand column look for the Video Camera icon.
   
3. In the option panel, select “Chat settings”.
   
4. Next, in the “Voice and video chat” section, make sure that both Microphone and Speakers are set to “Default Device”, then click “Save Changes”.

VM stands for Volume/Mute, as the headset has an in-line volume control for the headset speakers, and a mute switch for the microphone. VM USB indicates that the Andrea USB-SA External Digital Sound Card is in-line, or built into the cable, as well as a digital in-line Volume/Mute control. Most voice recognition programs recommend using a USB sound card for increased performance.

First, try unplugging and reconnecting the headset to see if it shows up. If not, it may be disabled or hidden. In the playback tab of the Sound control panel, right click in the open area below any listings such as your sound card, and choose ‘Show Disabled Devices’ and/or ‘Show Disconnected Devices’. It should NOT be disabled or disconnected.

First, make sure the in-line volume control is not set too low. If that is not the issue be sure the Andrea device is set as the default devices in Windows Sound settings.

With the headband fully extended (from the center of the headset speaker to the bottom of the pad that rests on the opposite side of the head), the length is approximately 17″.

Yes.

• Windows Vista, Windows 7, Windows 8 & 8.1 and Windows 10 users:
  In your “Sound” settings in the “Playback” tab, you will see a list of available devices. Right click the speakers you wish to use with Skype, and select “Set as Default Communication Device”. You should now see a green telephone icon next to the chosen device. Next, open Skype > Call > Audio Settings. In the “Speaker” settings select the speakers you wish to use while in Skype. Then “Save” and exit.
• Windows XP users:
  Open “Sounds and Audio Device Properties” located in the control panel. In the “Audio” tab ensure that “Use only default devices” is NOT checked. Next, open Skype > Call > Audio Settings. In the “Speaker” settings, select the speakers you wish to use while in Skype. Then “Save” and exit.

Our NC-181VM USB, NC-185VM USB, EDU-455 USB and EDU-255 USB are compatible with most dictate programs for the Mac.

Unfortunately, there is no way to disable the mute button.

The headset needs only to be calibrated within Dragon. Simply run the volume calibration and accuracy check after adding the device to your user profile. It would be best to contact Nuance for support with their software regarding the location of these features.

Since USB headsets are not memory devices it is not necessary to perform the safe eject procedure.

http://www.andreaelectronics.com/acl/audiocommander