Frequently Asked Questions
- Do I need an installation disk, or do I need to download any software in order for my NC-125VM USB to work?
No software is required. Simply plug in the headset, and set it as the default audio device on your Mac or PC.
- Do I need AudioCommander in order for to use my headset with Dragon Naturally Speaking?
NO! In fact it is important that you do not turn on any additional microphone filters within AudioCommander if you are using Dragon. The additional filters will hamper Dragons ability to properly set the microphones audio levels and hinder your voice recognition score within Dragon. The AudioCommander filters are intended for VoIP, long distance learning and on line gaming where background noise can affect how you are being heard.
- How do I request a warranty repair?
If your device is still not functioning after contacting the Andrea Support Team, you will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions to return the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method such as UPS or Fed-X ground is recommended. If the device is found to be defective after evaluation at our facility, a new device will be shipped to you free of charge.
- Is the NC-125VM USB compatible with Linux?
Yes, the NC-125VM USB headset will work on Linux.
- When using my NC-125VM USB with Dragon Naturally Speaking, what are Andrea Communications’ suggested settings?
If you are using the NC-125VM USB with our partner Andrea Electronics AudioCommander software, it is not necessary to run the filters with speech recognition software such as Dragon. Since the NC-125VM USB microphone has built-in noise cancellation, additional filters are not necessary. The filters are better suited for use with applications such as Skype or Pal-Talk.
- Is the NC-125VM USB compatible with Windows 10?
- I use Cisco IP SoftPhone and my Andrea headset is not being detected.
You must select the Andrea USB option in the “Preference” settings of SoftPhone. Additionally, you should select “Default Audio” which will enable SoftPhone to use your Windows default Audio and Recording device. Refer to your Cisco SoftPhone manual for further details.
- Whenever I use Google Talk, the sound will not play through my NC-125VM USB.
First, ensure that the Andrea USB headset is set as your default “Playback” device in Windows Sound settings. If the NC-185VM USB is the default device, try playing any audio file. If you can hear through the headset, you may need to change your Google Talk settings.
This can be done by performing the following steps:
- Log into your Gmail account.
- In the left hand column look for the Video Camera icon.
- In the option panel, select “Chat settings”.
- Next, in the “Voice and video chat” section, make sure that both Microphone and Speakers are set to “Default Device”, then click “Save Changes”.
- What is the difference between the NC-125, NC-125VM and NC-125VM USB?
VM stands for Volume/Mute, as the headset has an in-line volume control for the headset speakers, and a mute switch for the microphone. VM USB indicates that the Andrea USB-SA External Digital Sound Card is in-line, or built into the cable, as well as a digital in-line Volume/Mute control. Most voice recognition programs recommend using a USB sound card for increased performance.
- My Windows computer doesn’t see my device as a speaker, but does list the microphone.
First, try unplugging and reconnecting the headset to see if it shows up. If not, it may be disabled or hidden. In the playback tab of the Sound control panel, right click in the open area below any listings such as your sound card, and choose ‘Show Disabled Devices’ and/or ‘Show Disconnected Devices’. It should NOT be disabled or disconnected.
- I am unable to hear audio from my headset microphone even though AudioCommander software shows that audio is playing.
First, make sure the in-line volume control is not set too low. If that is not the issue be sure the Andrea device is set as the default devices in Windows Sound settings.
- I have a large head and what I need to know before I place the order is what length is the headband when it is fully extended?
With the headband fully extended (from the center of the headset speaker to the bottom of the pad that rests on the opposite side of the head), the length is approximately 17″.
- Is there a way to use my Andrea headset to talk when I use Skype, but listen through my computer speakers?
- Windows Vista, Windows 7, Windows 8 & 8.1 and Windows 10 users:
In your “Sound” settings in the “Playback” tab, you will see a list of available devices. Right click the speakers you wish to use with Skype, and select “Set as Default Communication Device”. You should now see a green telephone icon next to the chosen device. Next, open Skype > Call > Audio Settings. In the “Speaker” settings select the speakers you wish to use while in Skype. Then “Save” and exit.
- Windows XP users:
Open “Sounds and Audio Device Properties” located in the control panel. In the “Audio” tab ensure that “Use only default devices” is NOT checked. Next, open Skype > Call > Audio Settings. In the “Speaker” settings, select the speakers you wish to use while in Skype. Then “Save” and exit.
- Windows Vista, Windows 7, Windows 8 & 8.1 and Windows 10 users:
- Is there a way to DISABLE the “mute” button on this microphone?
Unfortunately, there is no way to disable the mute button.
- Which of your products are compatible with Dragon Dictate for Mac?
Our NC-181VM USB, NC-185VM USB, EDU-455 USB and EDU-255 USB are compatible with most dictate programs for the Mac.
- Does the headset ever need calibration to the computer?
The headset needs only to be calibrated within Dragon. Simply run the volume calibration and accuracy check after adding the device to your user profile. It would be best to contact Nuance for support with their software regarding the location of these features.
- Do I need to “safely eject” my USB headset?
Since USB headsets are not memory devices it is not necessary to perform the safe eject procedure.
- Where can I download AudioCommander?
- I have upgraded/switched to Windows 10 and my USB device no longer works.
With the device plugged in, go to Device Manager, click on “Sounds, game and video controllers”. Right click on “USB PnP Sound Device” and select “Uninstall”. Leaving the unit plugged in, “Restart” your computer.
- Dragon Naturally Speaking is picking up too much background noise, causing typing errors and cursor movement.
Ensure that your device is set as the default recording device. This is accomplished by entering the “Sound” settings in your control panel for Windows, and “Preferences” in a Mac system. Next, set the recording level to about 90%. Lastly, you must add the device to your Dragon profile and run through the Dragon set up. This allows Dragon to set your device to the proper levels.
- Note: Windows user also need to confirm that the internal mic is not picking up sound. You can confirm this by going into the Recording tab of the Windows Sound settings. To the right of each listed device is a indicator bar. If movement is detected on any device other than the Andrea, Right click on that device and select Disable.
- My headset will not pass the Dragon sound check.
Go to the Windows Sound settings, and click the Recording tab. Make sure that the Andrea device has the green check mark, this indicates that it is set as the default device. Next, double click on the Andrea device, this will open the Properties window. Go into the Levels tab and ensure that the microphone gain is set to a minimum of 85%. Click OK. You will now be back in the Recording tab of the Windows Sound settings. While speaking make sure there is only movement on the indicator bars to the right of the Andrea device. If you see movement next to any other microphone, Right click on that device and select Disable.
- Can my Andrea headset be repaired if out of warranty?
Unfortunately, we do not offer a repair service.
- For identification purposes, is “Andrea” imprinted on your headsets?
Our headsets will have the model number printed on the ear-cup, such as Andrea EDU-455 USB.
- What is the white dot located on my microphone?
The white dot located at the end of the mic boom (just before the foam windsock), indicates which way the mic should face. The white dot should be facing your mouth.