If your device is still not functioning after contacting the Andrea Support Team, you will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions to return the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method such as UPS or Fed-X ground is recommended. If the device is found to be defective after evaluation at our facility, a new device will be shipped to you free of charge. The BT-201 must first be paired, connected, and set as the default audio device on your PC. Once you have set the BT-201 as the default device on your computer, select it as the Dragon profile speech device. When prompted, select “Mic-In jack (most common)”. At this point, select Bluetooth BestMatch V. Your BT-201 is now ready to use. Proceed with Dragon training. In most cases, the BT-201 can be paired with a tablet as long as the tablet has built-in Bluetooth capabilities. Once paired, it must be set to VoIP, as it is intended to be used with an application such as Skype, not for streaming media. Refer to your tablet’s manual for preparing the unit for pairing. Applications such as Skype may also have audio settings that may need to be changed. First, consult the phone documentation for the exact steps required to pair a Bluetooth headset. There should be an option to ‘Add a Device’ or ‘Search Device’. Before you choose to search for the device, put the BT-201 into pairing mode by turning it off. Next, push and hold the multi-function button for several seconds until red and blue blinking occurs. Once it is flashing in this sequence, choose the ‘Add Device’ option on your phone. The headset should automatically pair and connect. If you are asked to enter a pass code, enter 0000 (4 zeros). Do you have any Bluetooth icons in your control panel? If you do not see any software on your PC, then you will need a USB Bluetooth Radio adapter. Yes. Be sure to select the input passcode when prompted, and enter the default code 0000 (4 zeros). Make sure the BT-201 is set as the default device in the Recording and Playback Tabs of the Windows Sound Control Panel. Confirm that the mic is connected by talking into it, and confirming that the level meter moves next to its name in the Recording Tab. Next, make sure the mic source for your profile in Dragon is set to use the BT-201. Position the microphone as close to your mouth as possible by bending the mic boom, and make sure your cell phone has good reception. Place a call to yourself on a land line phone to hear the quality of the headset. If there are quality issues, you should be able to tell immediately. Keep in mind that a device whose battery is getting low may also cause this issue, so be sure your device is charged. Some units may have been pre-charged. Simply use the BT-201 normally, and charge it fully when the battery level becomes low. Low battery level is indicated by the flashing red multi-function button. Establish that the headset is fully charged. When plugged into the charger, a red light will let you know the unit is charging. Once the light goes out, the unit is fully charged. If the unit continues turning off, contact the Andrea Support Team for further assistance. The BT-201 is supplied with assorted earpieces to accommodate different ear shapes and sizes. We recommend trying the different ear pieces to find the one that is right for you. The BT-201 comes fitted with the medium sized O rectangle. It also comes with a larger size to accommodate a larger ear. The rectangle section is intended to point away from the microphone. The tear drop bud is designed to direct sound down the ear canal and drown out background noise. A standard mushroom shaped bud is also provided. The small nub should face down and opposite the microphone. The larger hook is a flexible device which can be reshaped to fit smaller and larger ears. It can be used in conjunction with any of the supplied ear buds. The thinner hook is designed to fit most ears, and can be used in conjunction with any of the supplied ear buds. Yes. The part number is P-C1-1026470-1. Yes. The part number is UC-100.FAQ
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BT-201
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