NC-185VM USB-C Headset

Yes.

Yes.

1. With your device plugged into your computer, go to the Device Manager. You can access “Device Manager” by using the Windows home screen search bar and typing “Device Manager.”  Click on “Sounds, game and video controllers”. NOTE: if you do not see the device listed check the folder marked “Other”.

2. Right click on the device in question.

3. Select “Uninstall.”

4. NOTE: CHECK THE BOX to delete drivers if given the option… Click “OK”.

5. Leave your device plugged in and restart the computer. Windows should now find and install all necessary drivers.

First, try unplugging and reconnecting the headset to see if it shows up. If not, it may be disabled or hidden. In the playback tab of the Sound control panel, right click in the open area below any listings such as your sound card and choose ‘Show Disabled Devices’ and/or ‘Show Disconnected Devices’. Confirm the Andrea device is NOT disabled or disconnected.

Go to the Windows Sound settings and make sure that the Andrea device is set as the input device. Next go into the “Properties” window. Go into the Levels tab and ensure that the microphone gain is set to a minimum of 85%. Click OK. You will now be back in the Recording tab of the Windows Sound settings. While speaking make sure there is only movement on the indicator bars to the right of the Andrea device. If you see movement next to any other microphone, Right click on that device and select Disable.

First, make sure the in-line volume control is not set too low. If that is not the issue be sure the Andrea device is set as the default playback/output device in Windows Sound settings.

Yes. The part number is C1-1007200-4 and can be found in our accessories link.

All Andrea headsets are compatible with all major communication platforms such as Skype, Zoom, Hangouts, Meet, Google, WebEx, Microsoft Teams and WhatsApp.

NC-185 has 2 separate 3.5mm plugs, one for input and one for output. The NC-185M indicates the unit has a single shared audio 3.5mm plug for input and output, it also has an in-line Volume/Mute control. The NC-185VM has 2 separate 3.5mm plugs as well as an in-line Volume/Mute control. The NC-185VM USB indicates that the Andrea USB-SA External Digital Sound Card is in-line, or built into the cable, as well as a digital in-line Volume/Mute control and plugs into a standard USB port. The NC-185VM USB-C is the same as the previous but plugs into the newer USB C ports. 

The white dot located at the end of the mic boom (just before the foam windsock) indicates which way the mic should face. The white dot should be facing your mouth.

If your device is still not functioning after contacting the Andrea Support Team, you will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions to return the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method such as UPS or Fed-X ground is recommended. If the device is found to be defective after evaluation at our facility, a new device will be shipped to you free of charge.