High Fidelity Stereo USB Computer Headset with Noise Canceling Microphone, Volume/Mute Controls and USB External Digital Sound Card
- Plug the headset USB connector into a USB slot on your computer.
- Fit the adjustable headband over your head to secure the headset. The speakers should be resting comfortably on your ears.
Note: The microphone boom can rotate to adapt to either the right or left side of your head. Do not attempt to rotate the boom beyond the stops (it does not rotate a full 360º).
- Adjust the microphone boom so that the microphone is approximately 3/4″ in from the corner of your mouth. Make sure that you are talking into the voice side of the microphone, indicated by the white dot.
Product ManualTo top
Frequently Asked Questions
My device is out of warranty. Can it be repaired?
Unfortunately, we do not offer repair services.
My headset will not pass the dragon sound check
Go to the Windows Sound settings, and click the Recording tab. Make sure that the Andrea device has the green check mark, this indicates that it is set as the default device. Next, double click on the Andrea device, this will open the Properties window. Go into the Levels tab and ensure that the microphone gain is set to a minimum of 85%. Click OK. You will now be back in the Recording tab of the Windows Sound settings. While speaking make sure there is only movement on the indicator bars to the right of the Andrea device. If you see movement next to any other microphone, Right click on that device and select Disable.
I have a large head and what I need to know before I place the order is what length is the headband when it is fully extended?
With the headband fully extended (from the center of the headset speaker to the bottom of the pad that rests on the opposite side of the head), the length is approximately 17″.
I am unable to hear audio from my headset microphone even though AudioCommander software shows that audio is playing.
First, make sure the in-line volume control is not set too low. If that is not the issue be sure the Andrea device is set as the default devices in Windows Sound settings.
My Windows computer doesn’t see my device as a speaker, but does list the microphone.
First, try unplugging and reconnecting the headset to see if it shows up. If not, it may be disabled or hidden. In the playback tab of the Sound control panel, right click in the open area below any listings such as your sound card, and choose ‘Show Disabled Devices’ and/or ‘Show Disconnected Devices’. It should NOT be disabled or disconnected.
Does the headset ever need calibration to the computer?
The headset needs only to be calibrated within Dragon. Simply run the volume calibration and accuracy check after adding the device to your user profile. Please contact Nuance technical support for questions regarding these features.
Dragon Naturally Speaking is picking up too much background noise, causing typing errors and cursor movement.
When using AudioCommander, be sure that the noise cancellation filters are off. Next, insure that your device is set as the default recording device. This is accomplished by entering the “Sound” settings in your control panel for Windows, and “Preferences” in a Mac system. Next, set the recording level to about 90%. Lastly, you must add the device to your Dragon profile and run through the Dragon set up. This allows Dragon to set your device to the proper levels.
- Note: Windows user also need to confirm that the internal mic is not picking up sound. You can confirm this by going into the Recording tab of the Windows Sound settings. To the right of each listed device is a indicator bar. If movement is detected on any device other than the Andrea, Right click on that device and select Disable.
Whenever I use Google Talk, the sound will not play through my NC-185VM USB.
First, ensure that the Andrea USB headset is set as your default “Playback” device in Windows Sound settings. If the NC-185VM USB is the default device, try playing any audio file. If you can hear through the headset, you may need to change your Google Talk settings.
This can be done by performing the following steps:
- Log into your Gmail account.
- In the left hand column look for the Video Camera icon.
- In the option panel, select “Chat settings”.
- Next, in the “Voice and video chat” section, make sure that both Microphone and Speakers are set to “Default Device”, then click “Save Changes”.
Do I need to “safely eject” my USB headset?
Since USB headsets are not memory devices, it is not necessary to perform the safe eject procedure.
I use Cisco IP SoftPhone and my Andrea headset is not being detected.
You must select the Andrea USB option in the “Preference” settings of SoftPhone. Additionally, you should select “Default Audio” which will enable SoftPhone to use your Windows default Audio and Recording device. Refer to your Cisco SoftPhone manual for further details.
What is the difference between the NC-185, NC-185VM and NC-185VM USB?
VM stands for Volume/Mute, as the headset has an in-line volume control for the headset speakers, and a mute switch for the microphone. VM USB indicates that the Andrea USB-SA External Digital Sound Card is in-line, or built into the cable, as well as a digital in-line Volume/Mute control. Most voice recognition programs recommend using a USB sound card for increased performance.
Is there a way to DISABLE the “mute” button on this microphone?
Unfortunately, there is no way to disable the mute button.
Is the NC-185VM USB compatible with Windows 10?
I’m looking for a headset to use with Dragon Naturally Speaking. Is the Andrea NC-185VM USB a good idea?
The NC-185VM USB, with a 6 out of 6 accuracy rating from Nuance is an excellent choice.
When using my NC-185VM USB with Dragon Naturally speaking, what are Andrea Communications’ suggested settings?
If you are using the NC-185VM USB with our partner Andrea Electronics AudioCommander software, it is not necessary to run the filters with speech recognition software such as Dragon. Since the NC-185VM USB microphone has built-in noise cancellation, additional filters are not necessary. The filters are better suited for use with applications such as Skype or Pal-Talk.
Is there a way to use my Andrea headset to talk when I use Skype, but listen through my computer speakers?
- Windows Vista, Windows 7, Windows 8 & 8.1 and Windows 10 users:
In your “Sound” settings in the “Playback” tab, you will see a list of available devices. Right click the speakers you wish to use with Skype, and select “Set as Default Communication Device”. You should now see a green telephone icon next to the chosen device. Next, open Skype > Call > Audio Settings. In the “Speaker” settings select the speakers you wish to use while in Skype. Then “Save” and exit.
- Windows XP users:
Open “Sounds and Audio Device Properties” located in the control panel. In the “Audio” tab ensure that “Use only default devices” is NOT checked. Next, open Skype > Call > Audio Settings. In the “Speaker” settings, select the speakers you wish to use while in Skype. Then “Save” and exit.
- Windows Vista, Windows 7, Windows 8 & 8.1 and Windows 10 users:
What is the white dot located on my microphone?
The white dot located at the end of the mic boom (just before the foam windsock), indicates which way the mic should face. The white dot should be facing your mouth.
Is the NC-185VM USB compatible with Linux?
Yes, the NC-185VM USB headset will work on Linux.
How do I request a warranty repair?
If your device is still not functioning after contacting the Andrea Support Team, you will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions to return the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method such as UPS or Fed-X ground is recommended. If the device is found to be defective after evaluation at our facility, a new device will be shipped to you free of charge.
Do I need AudioCommander in order for to use my headset with Dragon Naturally Speaking?
NO! In fact it is important that you do not turn on any additional microphone filters within AudioCommander if you are using Dragon. The additional filters will hamper Dragons ability to properly set the microphones audio levels and hinder your voice recognition score within Dragon. The AudioCommander filters are intended for VoIP, long distance learning and on line gaming where background noise can affect how you are being heard.
I have upgraded/switched to Windows 10 and my USB device no longer works.
With your device plugged into your computer, go to the Device Manager. Click on “Sounds, game and video controllers”. NOTE: if you do not see the device listed check the folder marked “Other”
Right click on the device in question.
NOTE: CHECK THE BOX to delete drivers if given the option… Click “OK”.
Leave your device plugged in, and restart the computer. Windows should now find and install all necessary drivers.
Do I need an installation disk, or do I need to download any software in order for my NC-185VM USB to work?
No software is required. Simply plug in the headset, and set it as the default audio device on your Mac or PC.
System RequirementsTo top
Windows 10 and up
Apple Macintosh OS X 10.5 and up