SG-100

If your device is still not functioning after contacting the Andrea Support Team, you will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions to return the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method such as UPS or Fed-X ground is recommended. If the device is found to be defective after evaluation at our facility, a new device will be shipped to you free of charge.

The SG-100 is an analog device, that simply connects to a PC microphone input no drivers are required.

Many times when upgrading operating systems not all device driver get updated. It is suggested you visit the web site of your sound card manufacturer and search win10 driver.

First, unplug the microphone, and confirm that you are connecting it to the correct microphone port on your PC. Usually, the mic port is pink. Also, look at your PC screen when you plug in the mic, and check to see if you get a message asking if you just plugged in a line level device, or microphone level device. Choose MICROPHONE level.
Next, open Sound Recorder and try to make a test recording: Start button -> All Programs -> Accessories -> Entertainment -> Sound Recorder. Click the red record button, and speak into the mic. The green line should start to move as your speak. If not, try connecting your mic to a different port on your PC and try to make a recording again. Repeat these steps until the green line moves when you make a recording.
NOTE: If you recently upgraded your operating system you may need to update your sound card drivers by visiting the manufacturers web site.