USB-SA Adapter Support - Andrea Communications

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USB-SA External Digital Sound Card
(C1-1021450-1)

Installation

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Plug your playback device into the green port on the USB-SA.
Plug your recording device into the pink port on the USB-SA.
Plug the USB-SA into your desktop computer or laptop.

Product Manual

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Download Manual

FAQ

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Frequently Asked Questions

Is the USB-SA compatible with Windows 10?

Yes, the USB-SA is plug and play device, and is compatible with Windows Vista and higher.
Where do I go to download the drivers for Windows?

The USB-SA is a plug and play device and as such the required drivers are supplied by Windows.
What is the difference between the USB-SA and the USB-MA?

The USB-MA offers one 3.5mm stereo microphone input only, while the USB-SA offers both a 3.5mm stereo microphone input and a 3.5mm stereo speaker/headphone output.
How can I use the USB-SA to make mono recordings?

You will need recording software that mixes both signals as the device cannot do this automatically.
I am a court reporter and use your sound card to record at work. The audio is “skipping” and was wondering if I can I some settings to prevent this from happening? I am missing parts of words or a word, not large sections at time.

There are no settings regarding the USB-SA that would affect this. This is most likely related to a lack of processing power on your PC, or a setting in the court reporting software that is causing a stutter in the recording. Contact the software manufacturer for help with settings within the software.
Can I use the USB-SA with a condenser mic?

The USB-SA provides sufficient power to run most headsets with electret mics (~ 2.5V), so it should work with a condenser mic, unless the condenser mic requires more than 2.5V.
Do you have a Stereo microphone input USB sound card?

The USB-SA offers both a stereo 3.5mm microphone input, and a 3.5mm stereo speaker/headphone output.
I have my USB-SA attached to a USB hub and when I use the headphones, I hear noise like static in the background.

It is recommended that you plug your USB-SA directly into one of your computers USB ports as electronic noise from the other devices will cause static.
Can I use a headset made by another manufacturer with my USB-SA adapter?

Yes, if the microphone has 3.5mm plugs and a mic-level input signal.
Can I use my new Andrea headset with my old USB-SA adapter?

Yes!
I have upgraded / switched to Windows 10 and my USB device no longer works.

1. With your device plugged into your computer, go to the Device Manager. You can access Device Manager by using the Windows home screen search bar and typing “Device Manager.” Click on “Sounds, game and video controllers”. NOTE: if you do not see the device listed check the folder marked “Other”.

2. Right click on the device in question.

3. Select “Uninstall.”

4. NOTE: CHECK THE BOX to delete drivers if given the option… Click “OK”.

5. Leave your device plugged in and restart the computer. Windows should now find and install all necessary drivers.
How do I request warranty service?

If your device is still not functioning after contacting the Andrea Support Team, you will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions to return the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method such as UPS or Fed-X ground is recommended. If the device is found to be defective after evaluation at our facility, a new device will be shipped to you free of charge.