Over-Ear Stereo USB Headset
- Plug the headset USB connector into a USB slot on your computer.
- Fit the adjustable headband over your head to secure the headset. The speakers should be resting comfortably on your ears.
Note: The microphone boom can rotate to adapt to either the right or left side of your head. Do not attempt to rotate the boom beyond the stops (it does not rotate a full 360º).
- Adjust the microphone boom so that the microphone is approximately 3/4″ in from the corner of your mouth.
Product ManualTo top
Frequently Asked Questions
- Do I need an installation disk, or do I need to download any software in order for my NC-455VM USB to work?
No software is required. Simply plug in the headset, and set it as the default audio device on your Mac or PC.
- Is the NC-455VM USB compatible with Linux?
Yes, the NC-455VM USB headset will work on Linux.
- Is the NC-455VM USB compatible with Windows 10?
- I have upgraded/switched to Windows 10 and my USB device no longer works.
With the device plugged in, go to Device Manager, click on “Sounds, game and video controllers”. Right click on “USB PnP Sound Device” and select “Uninstall”. Leaving the unit plugged in, “Restart” your computer.
- Is there a way to DISABLE the “mute” button on this microphone?
Unfortunately, there is no way to disable the mute button.
- Which of your products are compatible with Dragon Dictate for Mac?
Our NC-181VM USB, NC-185VM USB, EDU-455 USB, EDU-255 USB, NC-255VM USB and NC-455VM USB are compatible with most dictate programs for the Mac.
- Do I need to “safely eject” my USB headset?
Since USB headsets are not memory devices, it is not necessary to perform the safe eject procedure.
- Dragon Naturally Speaking is picking up too much background noise, causing typing errors and cursor movement.
Ensure that your device is set as the default recording device. This is accomplished by entering the “Sound” settings in your control panel for Windows, and “Preferences” in a Mac system. Next, set the recording level to about 90%. Lastly, you must add the device to your Dragon profile and run through the Dragon set up. This allows Dragon to set your device to the proper levels.
- Note: Windows user also need to confirm that the internal mic is not picking up sound. You can confirm this by going into the Recording tab of the Windows Sound settings. To the right of each listed device is a indicator bar. If movement is detected on any device other than the Andrea, Right click on that device and select Disable.
- Does the headset ever need calibration to the computer?
The headset needs only to be calibrated within Dragon. Simply run the volume calibration and accuracy check after adding the device to your user profile. Please contact Nuance technical support for questions regarding these features.
- My Windows computer doesn’t see my device as a speaker, but does list the microphone.
First, try unplugging and reconnecting the headset to see if it shows up. If not, it may be disabled or hidden. In the playback tab of the Sound control panel, right click in the open area below any listings such as your sound card, and choose ‘Show Disabled Devices’ and/or ‘Show Disconnected Devices’. It should NOT be disabled or disconnected.
- I am unable to hear audio from my headset.
First, make sure the in-line volume control is not set too low. If that is not the issue be sure the Andrea device is set as the default devices in Windows Sound settings.
- My headset will not pass the Dragon sound check.
Go to the Windows Sound settings, and click the Recording tab. Make sure that the Andrea device has the green check mark, this indicates that it is set as the default device. Next, double click on the Andrea device, this will open the Properties window. Go into the Levels tab and ensure that the microphone gain is set to a minimum of 85%. Click OK. You will now be back in the Recording tab of the Windows Sound settings. While speaking make sure there is only movement on the indicator bars to the right of the Andrea device. If you see movement next to any other microphone, Right click on that device and select Disable.
- Can my Andrea headset be repaired if out of warranty?
Unfortunately, we do not offer a repair service.
- For identification purposes, is “Andrea” imprinted on your headsets?
Our headsets will have the model number printed on the ear-cup, such as Andrea EDU-455 USB.
- How do I request a warranty repair?
If your device is still not functioning after contacting the Andrea Support Team, you will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions to return the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method such as UPS or Fed-X ground is recommended. If the device is found to be defective after evaluation at our facility, a new device will be shipped to you free of charge.
System RequirementsTo top
Windows 10 and up
Apple Macintosh OS X 10.5 and up