Product ManualTo top
Frequently Asked Questions
How do I request warranty service?
If your device is still not functioning after contacting the Andrea Support Team, you will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions to return the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method such as UPS or Fed-X ground is recommended. If the device is found to be defective after evaluation at our facility, a new device will be shipped to you free of charge.
What operating systems is the W-300AF compatible with?
The W-300AF has full plug and play support for Windows, OSX / MacOS and most other devices.
How do I use the camera’s internal microphone?
You will have to select the W-300AF as your USB audio input device.
My computer does not recognize my W-300AF.
Please try plugging into a different USB port. If this does not correct the problem, leave the camera plugged in and restart your computer. In most cases this will correct the issue.
How do I use the camera with my Windows apps?
If you want to use the camera within other apps, select the Start button, select Settings > Privacy > Camera, and then turn on “Let apps use my camera.” From there, turn on each of the listed apps where you want to use the camera.
NOTE: After you open the Camera app, you may need to switch to the Full HD Camera. Here is how to switch from one to another: Select Start > Camera > Change camera.
How do I use the camera on my Mac OS?
You may need to allow apps installed on your computer to access the camera in the Mac OS security settings.
Go to the Apple menu in the top left corner of the screen and choose System Preferences.
Go to the “Security & Privacy” preference panel.
Select the Privacy tab then choose Camera from the left side list.
Locate the app(s) you want to enable camera access for and check the box alongside that app name to enable camera access for that application.
To see an image from the camera in Photo Booth, you may need to select the camera from the list of attached devices in the app.
System RequirementsTo top
Windows, Android v5.0 or above, MAC OS 10.6 or above